Customer Support
Once we receive your sample, you will be assigned to a project manager specific to the type of analysis and assistance required.
| Department | Description |
|---|---|
Accounts Payable |
To all of our vendors and vendors seeking consideration, this is your contact until assigned an account representative. |
Accounts Receivable |
To our customers with statement concerns, billing inquires, or invoice disputes, this is your contact until assigned an account representative. |
Customer Relations |
For all customers whom have a unique situation not handled through customer service, this is your contact until assigned to a customer service manager. |
Customer Service |
All general customer or potential customer concerns including verifying receipt of kits and reports. |
Human Resources |
For all hiring considerations and applications. Insurance and tax concerns, this is your contact until a representative can assist you. |
Information Technology |
For questions or concerns as related to our web site, web host, emails, and telephone communications. |
Laboratory |
This site is to request a laboratory consultant. For further explanation of laboratory analysis. questions via email will be made via the laboratory director through your project manager. Telephone consultations can be made with a project manager or microbiologist for a fee. |
Marketing |
For those vendors or potential vendors that have not been assigned a marketing representative or customers inquiring about recommendations or concerns of our marketing approaches. |
Research and Development |
For suppliers and or customers with recommendations or concerns about our company products and services. |
Tech Support |
For questions about performing do it your self kits and or mailing instructions. |
Contact Us |
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